Terms & Conditions

Terms of Service

Effective Date: October 1, 2026

1. Who We Are; Acceptance of These Terms

1.1 Operator. This website, www.fjhakimian.com (the “Site”), is operated by F.J. Hakimian, Inc., a New York corporation with its principal place of business at 145 East 57th Street, 2nd Floor, New York, NY 10022, USA (“F.J. Hakimian”, “we”, “us”, “our”).

1.2 Agreement. By accessing or using the Site, you agree to these Terms of Service (the “Terms”) and to our Privacy Policy. If you purchase goods from us, your purchase is additionally governed by our Order Terms & Conditions and our Return & Store Credit Policy, each of which is incorporated into these Terms by reference. In the event of any conflict between these Terms and the Order Terms & Conditions with respect to a purchase of goods, the Order Terms & Conditions control.

1.3 Eligibility. You must be at least 18 years of age (or the age of majority in your jurisdiction, if higher) to use the Site or purchase from us.

2. International Users

2.1 Operated from New York. The Site is controlled and operated from the United States. We make no representation that the Site or the goods offered on it are appropriate or available for use in any particular jurisdiction. If you access the Site from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

2.2 Language and Currency. These Terms are drafted in English, and the English-language version controls over any translation. Unless otherwise stated, all prices are quoted in U.S. dollars.

2.3 Trade Sanctions and Export Controls. You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive U.S. sanctions, and that you are not a person identified on any U.S. government restricted-party list (including the OFAC Specially Designated Nationals List). The goods we sell may be subject to U.S. and foreign export, import, customs, and cultural-property laws. We reserve the right to decline, cancel, or suspend any order or transaction that we determine, in our sole discretion, may violate any applicable sanctions, export-control, import, or anti-money-laundering law.

3. Intellectual Property

3.1 Our Content. All content on the Site — including images, photography, designs, text, logos, trademarks, and the selection and arrangement of Site content — is owned by or licensed to F.J. Hakimian and is protected by copyright, trademark, and other intellectual-property laws. You may not reproduce, distribute, modify, or create derivative works of any Site content, and you may not use our name, logo, or marks, without our prior written consent.

3.2 Carpet and Textile Designs. Original carpet, textile, and product designs displayed on the Site, including custom and collaboration designs, are proprietary to F.J. Hakimian or its licensors. Unauthorized copying or commissioning of reproductions of our designs is prohibited.

4. Copyright Infringement Claims (DMCA)

4.1 Notice. If you believe content on the Site infringes your copyright, send a written notice to our Designated Agent containing: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the material claimed to be infringing and its location on the Site; (d) your address, telephone number, and email address; (e) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

4.2 Designated Agent. F.J. Hakimian, Inc., Attn: Copyright Agent, 145 East 57th Street, 2nd Floor, New York, NY 10022; Tel: 212.371.6900; Email: fjh@fjhakimian.com.

4.3 Counter-Notice; Repeat Infringers. If material you posted was removed in error, you may submit a counter-notice meeting the requirements of 17 U.S.C. § 512(g)(3). We will terminate the access of repeat infringers in appropriate circumstances.

5. Acceptable Use

You agree not to use the Site: (a) for any unlawful purpose or in violation of any applicable law or regulation; (b) to infringe the intellectual-property or other rights of any person; (c) to transmit viruses, malware, or any code of a destructive nature; (d) to scrape, crawl, harvest, or systematically extract data or images from the Site, including for the purpose of training machine-learning or artificial-intelligence models, without our prior written consent; (e) to interfere with or circumvent the security features of the Site; (f) to submit false or misleading information; or (g) to impersonate any person or misrepresent your affiliation with any person or entity. We may suspend or terminate your access to the Site at any time, with or without cause or notice.

6. Product Information; No Reliance

6.1 Descriptions. We make reasonable efforts to describe and photograph goods accurately. However, the goods we sell — carpets, tapestries, wallhangings, wallcoverings, fabrics, window treatments, furniture, leather, and accessories — are predominantly hand-made, hand-woven, antique, vintage, or produced from natural materials; color, texture, dimensions, and condition may vary from on-screen images, samples, and sketches, and screen rendering of color cannot be guaranteed. Product descriptions, dimensions, prices, and availability are subject to change and correction at any time, including after an order has been submitted but before it has been confirmed under the Order Terms & Conditions.

6.2 Attributions Are Opinion. Statements on the Site regarding the age, origin, provenance, designer, weaver, workshop, or period of any antique or vintage piece are statements of opinion held in good faith on the basis of available scholarship and the gallery’s expertise, and are not warranties, except to the extent expressly stated in a signed Order Confirmation.

7. User Submissions

If you send us ideas, suggestions, images, or other materials (“Submissions”), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, publish, and display them in any medium, without compensation or obligation of confidentiality. You represent that your Submissions do not violate the rights of any third party.

8. Third-Party Links and Tools

The Site may contain links to, or tools provided by, third parties. We do not control and are not responsible for third-party websites, content, products, or services, and any third-party tools are provided “as is” without warranty of any kind.

Artificial intelligence features. The Site offers a search that accepts a description in your own words. Text you enter into it, and the earlier lines of the same search conversation, are transmitted to a third-party artificial intelligence provider which interprets them and returns search criteria; dictated audio is transmitted to your browser’s transcription provider. Do not enter confidential or sensitive information into it. These features are an aid to browsing the catalogue and nothing more: they do not give advice, do not state prices or availability, and their output may be incomplete or mistaken, so Section 6 applies to it in full. We may change or withdraw them at any time. Section 4 of our Privacy Policy describes what is transmitted and to whom.

9. Disclaimer of Warranties

THE SITE AND ALL CONTENT ON IT ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, F.J. HAKIMIAN DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE SITE, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. WARRANTIES AND REMEDIES RELATING TO GOODS YOU PURCHASE ARE GOVERNED EXCLUSIVELY BY THE ORDER TERMS & CONDITIONS.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (A) F.J. HAKIMIAN AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, OR LOSS OF DATA, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE; AND (B) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SITE (AS DISTINCT FROM GOODS PURCHASED, WHICH ARE GOVERNED BY THE ORDER TERMS & CONDITIONS) WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).

Nothing in these Terms excludes or limits liability for fraud, for gross negligence or willful misconduct, for death or personal injury caused by negligence, or for any other liability that cannot be excluded or limited under applicable law. If you are a consumer in a jurisdiction whose mandatory consumer-protection law grants you rights that cannot be waived by contract, those rights are not affected by these Terms.

11. Indemnification

You agree to indemnify, defend, and hold harmless F.J. Hakimian, Inc. and its officers, directors, employees, affiliates, agents, contractors, licensors, and service providers from and against any claim or demand, including reasonable attorneys’ fees, made by any third party arising out of your breach of these Terms, your violation of any law, or your violation of the rights of any third party.

12. Governing Law; Dispute Resolution

12.1 Governing Law. These Terms and any dispute arising out of or relating to them or the Site are governed by the laws of the State of New York and applicable U.S. federal law, without regard to conflict-of-laws principles.

12.2 Binding Arbitration. Except as set out in clause 12.4, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, any order, or any goods or services we provide shall be finally resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules — or, where the Buyer is a Consumer, its Consumer Arbitration Rules, and, for disputes involving parties outside the United States, administered by the AAA’s International Centre for Dispute Resolution under its rules. The arbitration shall be seated in New York, New York, conducted in English before a single arbitrator, and kept confidential by the parties to the extent permitted by law. The arbitrator shall have exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement, except that the enforceability of the class action waiver in clause 12.3 shall be decided by a court. Judgment on the award may be entered in any court of competent jurisdiction. For Consumers, arbitration fees will be allocated in accordance with the applicable AAA consumer fee schedule, and hearings may proceed by videoconference or, at the Consumer’s election, in or near the Consumer’s county of residence to the extent the applicable rules so provide.

12.3 Class Action Waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, ALL DISPUTES SHALL BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITIES ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, AND THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING. If this waiver is held unenforceable as to a particular claim, that claim (and only that claim) shall proceed in the courts identified in clause 12.5, and the remainder of this clause 12 remains in effect.

12.4 Carve-Outs. Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or other equitable relief in respect of intellectual-property infringement or misuse of confidential information in the state or federal courts located in New York County, New York, to whose jurisdiction both parties consent.

12.5 Fallback Jurisdiction; Jury Waiver. If, and only to the extent that, the agreement to arbitrate in clause 12.2 is held inapplicable or unenforceable as to a particular claim or party — including where mandatory law in a Consumer’s country of residence does not give effect to pre-dispute arbitration agreements with consumers — that claim shall be brought exclusively in the state or federal courts located in New York County, New York (subject to any non-waivable consumer right to sue in the Consumer’s home courts). Both parties consent to the personal jurisdiction of the New York courts and waive any objection to venue, AND EACH PARTY IRREVOCABLY WAIVES, TO THE FULLEST EXTENT PERMITTED BY LAW, ANY RIGHT TO TRIAL BY JURY IN ANY SUCH PROCEEDING.

13. General

13.1 Changes. We may revise these Terms by posting an updated version with a new effective date. Material changes will be indicated by the updated date at the top of this page. Changes apply prospectively; the version in effect at the time you place an order governs that order.

13.2 Severability; Consumer Savings. If any provision of these Terms is held unenforceable, it will be enforced to the maximum extent permitted and the remainder will remain in effect. These Terms do not exclude, limit, or waive any right or remedy granted to consumers by mandatory law in their country or state of residence.

13.3 No Waiver; Assignment. Our failure to enforce any provision is not a waiver. You may not assign these Terms; we may assign them to an affiliate or successor.

13.4 Entire Agreement. These Terms, together with the Order Terms & Conditions, the Return & Store Credit Policy, the Privacy Policy, and any signed Order Confirmation, constitute the entire agreement between you and us regarding their subject matter.

13.5 Force Majeure. Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, fire, flood, epidemic, war, terrorism, civil unrest, labor disputes, governmental action, sanctions, embargoes, or failures of transport or utilities.

13.6 Contact. F.J. Hakimian, Inc., 145 East 57th Street, 2nd Floor, New York, NY 10022, USA; Tel: 212.371.6900; Email: fjh@fjhakimian.com.

Order Terms & Conditions

Effective Date: October 1, 2026

These Order Terms & Conditions (“Order Terms”) govern every sale of goods by F.J. Hakimian, Inc. (“F.J. Hakimian”, “we”, “us”) to any purchaser (“you”, the “Buyer”). “Goods” means all items we sell, including antique, vintage, and new carpets, rugs, and kilims; tapestries and wallhangings; wallpaper and wallcoverings; upholstery fabrics; window-treatment textiles and soft components, including curtain and sheer fabrics, linings, trims, and sewn panels (see clause 9.7 regarding mechanisms and hardware, which we do not supply); furniture; leather; placemats, woven mats, and accessories. Goods that are antique, vintage, or held in stock are “Stock Goods”; goods that are made, woven, cut, finished, or otherwise produced or adapted to your order or specification (including fabrics, wallcoverings, and trimmings cut to order) are “Custom Goods”.

1. Trade and Consumer Buyers

1.1 Trade Clients. A “Trade Client” is a Buyer purchasing in the course of a business, profession, or trade, including interior designers, architects, dealers, and their purchasing entities. All other Buyers are “Consumers”.

1.2 Consumer Savings. Nothing in these Order Terms excludes, limits, or waives any right or remedy granted to Consumers by mandatory law in their country or state of residence, including (where applicable) statutory withdrawal or cancellation rights for distance sales. Where any provision of these Order Terms conflicts with such mandatory law, the law prevails for that Consumer, and the provision applies in full to Trade Clients.

2. Order Formation

2.1 Order Confirmation Controls. No order is binding on F.J. Hakimian until we issue a written Order Confirmation and you accept it by signature or by email confirmation. The Order Confirmation, together with these Order Terms and the documents incorporated by reference in clause 22.2, constitutes the entire agreement for the sale. Any purchase order, terms, or conditions submitted by you are accepted for administrative convenience only; their terms are expressly rejected and shall not form part of the agreement, even if we process the order without separately objecting to them.

2.2 Electronic Acceptance. Acceptance by email, electronic signature, or payment of the deposit specified in the Order Confirmation each constitutes acceptance of these Order Terms.

2.3 Errors. We may correct typographical, pricing, or descriptive errors in any quotation or Order Confirmation, and may cancel any order affected by such an error before the goods are released, with a full refund of amounts paid in respect of the cancelled order.

2.4 Availability; Payment for Goods No Longer Available. Stock Goods are unique or held in limited quantity and are offered subject to prior sale. Submitting an order or making a payment through the Site (including through our online payment page) does not reserve an item, and no sale is concluded until we issue an Order Confirmation under clause 2.1. If you pay for an item that has already been sold, is otherwise no longer available, or cannot lawfully be supplied to you, we will notify you and refund in full every amount you paid for that item, to the original payment method, within ten (10) business days of that notice. That refund is your sole and exclusive remedy: F.J. Hakimian has no further liability to you for the unavailability of the item — including for any increase in price, the cost of a replacement, or any other loss — and is under no obligation to offer a substitute, although we may do so at our discretion. A refund under this clause is not a cancellation charge, penalty, or admission of fault.

3. Prices, Taxes, and Duties

3.1 Prices. Prices are stated in the Order Confirmation in U.S. dollars and, once confirmed, are fixed except as adjusted under clause 6 (Changes), clauses 3.3–3.4 (duties and tariffs), clause 7.3 (storage charges), or clause 7.5 (shipping costs). Prices are exclusive of taxes, duties, packing, crating, shipping, and insurance unless the Order Confirmation states otherwise; shipping and related charges are variable and payable by you as set out in clause 7.5.

3.2 Taxes and Import Duties. You are responsible for all applicable sales, use, VAT, GST, customs duties, import taxes, brokerage fees, and similar charges. For international shipments, you (or your designated importer) are the importer of record and are responsible for compliance with all import laws of the destination country, including any licensing, registration, cultural-property, or declaration requirements applicable to antique goods.

3.3 U.S. Import Duties and Tariffs Paid by F.J. Hakimian; No Refund on Reversal. Where F.J. Hakimian imports goods into the United States and the price — or any separately stated import cost recovery, duty, or tariff charge — includes or reflects U.S. customs duties, tariffs, or import taxes paid or payable by F.J. Hakimian, such amounts form part of the agreed price for the goods and are charged as F.J. Hakimian’s cost recovery, not collected as agent on your behalf. You shall have no right to any refund, credit, rebate, or price adjustment, and F.J. Hakimian shall have no obligation to account to you, if any such duty, tariff, or tax is subsequently reduced, suspended, repealed, invalidated, held unlawful, refunded, or otherwise reversed, in whole or in part, prospectively or retroactively, by legislation, executive or administrative action, judicial decision, settlement, or duty drawback. Any refund, drawback, or recovery of such amounts received by F.J. Hakimian belongs solely to F.J. Hakimian.

3.4 Tariff and Duty Increases Borne by Buyer. If, at any time between the date of the Order Confirmation and delivery (or collection) of the goods, any customs duty, tariff, or import tax applicable to goods imported by F.J. Hakimian for your order is increased or newly imposed, the documented amount of the increase actually incurred by F.J. Hakimian upon importation of the goods shall be borne by you and added to the price, payable before release of the goods. We will notify you in writing of the increase and provide reasonable supporting documentation of the amount on request. Clause 3.3 applies to any subsequent reversal of amounts charged under this clause.

4. Payment; Security Interest

4.1 Terms. Payment is due as stated in the Order Confirmation. For Custom Goods, a deposit of 50% is payable on order confirmation and the balance is payable before release of the goods. For Stock Goods, payment in full is due before release unless the Order Confirmation states otherwise.

4.2 Late Payment. Overdue amounts bear interest at 1.5% per month or the maximum rate permitted by law, whichever is lower, and you are responsible for reasonable costs of collection.

4.3 Security Interest. Until the price and all related charges are paid in full, F.J. Hakimian retains a purchase-money security interest in the goods and all proceeds thereof, and you authorize us to file any financing statement necessary to perfect that interest.

5. Custom Goods; Cancellation

5.1 Specifications. Custom Goods will conform to the specifications stated in the Order Confirmation, subject to the tolerances in clause 8.2. You are responsible for the accuracy of all measurements, specifications, and designs you supply.

5.2 Buyer-Supplied Designs. If you supply or commission a design, you warrant that it does not infringe any third party’s intellectual-property rights, and you will indemnify us against claims arising from its use.

5.3 No Cancellation; Store Credit. Custom Goods are made to order and orders for them may not be cancelled. If you nevertheless ask in writing to cancel before production has commenced, we may, at our discretion, accept the cancellation and issue store credit — not a refund — for the amounts you have paid, less the costs we have incurred on the order, including design, sampling, sourcing, and administrative costs, which we will itemize in writing; such store credit is subject to Section 3 of the Return & Store Credit Policy. Once production has commenced, the order may not be cancelled and the full price remains payable. Consumers’ mandatory statutory rights under clause 1.2 are unaffected; made-to-specification goods are generally exempt from distance-selling withdrawal rights.

5.4 Production and Delivery Timeline. Production and delivery dates are good-faith estimates. The hand-made nature of the goods means reasonable variation in production time; we will notify you in writing of material delays. You may cancel the affected order and receive a refund of amounts paid for the undelivered goods, as your sole and exclusive remedy for delay, only if: (a) for Custom Goods, completion is delayed by more than one (1) year beyond the estimated date stated in the Order Confirmation; or (b) for Stock Goods, we have not made the goods available for collection or delivery within ninety (90) days after the date stated in the Order Confirmation — in each case for reasons other than force majeure or your own acts, changes, or failure to pay.

6. Changes

6.1 Change Orders. After confirmation, changes to specifications, quantities, or delivery arrangements are effective only if set out in a written change order signed or email-confirmed by both parties, stating any resulting adjustment to price and timeline.

6.2 No Unilateral Price Increases. Except as stated in a change order or in clauses 3.3–3.4 (duties and tariffs), 7.3 (storage charges), and 7.5 (shipping costs), the confirmed price will not be increased.

7. Collection, Delivery, Risk, and Storage

7.1 Collection. Unless the Order Confirmation provides for delivery arranged by us, goods are made available for collection at our New York premises (Ex Works / EXW, Incoterms® 2020, for international orders). You are responsible for shipping, transportation, and transit insurance from our premises to your destination.

7.2 Title and Risk. Title passes to you upon the later of payment in full and collection of the goods by you or your designated carrier. Risk of loss or damage passes to you upon collection by you or your carrier — or, where we arrange shipping at your request and cost, upon our delivery of the goods to the first carrier. We will not release goods to a carrier without evidence of transit insurance covering the full purchase price, naming you or your insurer, unless you instruct release without insurance in writing, in which case the goods travel entirely at your risk.

7.3 Collection Window; Storage Charges. Once we notify you that goods are ready for collection, you have thirty (30) days to collect them at no charge. If the goods remain uncollected after thirty (30) days, we will give you written notice, after which: (a) risk of loss passes to you; and (b) a storage and handling charge of 1.5% of the purchase price per month (or part month), with a minimum of US $250 per month, accrues until collection.

7.4 Abandonment. If goods remain uncollected one hundred eighty (180) days after our readiness notice, we may, after giving at least thirty (30) days’ further written notice, treat the goods as abandoned and resell them. Resale proceeds will be applied first to accrued storage and resale costs, then to any unpaid balance of the price, with any remaining amounts paid by you returned as store credit.

7.5 Shipping Costs Are Variable and For Your Account. Packing, crating, shipping, transportation, transit insurance, customs brokerage, and delivery charges are payable by you in addition to the price of the goods and are not included in it unless the Order Confirmation expressly states otherwise. Any shipping cost we quote or estimate is based on carrier rates and conditions at the time it is given and is an estimate only, not a fixed price. Shipping costs can change substantially and at short notice for reasons beyond our control — including carrier rate and surcharge changes, fuel costs, route, port, or airspace closures, war, armed conflict, terrorism, natural disasters, epidemics, strikes, sanctions and embargoes, and changes in customs or security requirements — and the charges actually incurred at the time of dispatch are payable by you. Where we arrange shipping at your request, we do so for your account and will pass through the actual charges, together with any handling fee stated in the Order Confirmation. We will tell you before dispatch if the actual cost will materially exceed the estimate, and you may instead collect the goods or arrange your own carrier under clause 7.1; a change in shipping costs does not affect the sale of the goods itself, and no refund of the price is due on that account. If you are a Consumer and the actual shipping cost exceeds our estimate by more than twenty-five percent (25%), you may cancel the shipping arrangement without charge before dispatch and collect the goods or arrange your own carrier. Increases caused by war, armed conflict, terrorism, or natural disaster may substantially exceed that figure and are payable by you in full if you choose to proceed with shipping; they do not entitle you to any refund, compensation, or price adjustment on the goods.

8. Inspection, Acceptance, and Tolerances

8.1 Inspection and Acceptance. You (or your agent or carrier) must inspect the goods for defects, damage, and conformity with the Order Confirmation within ten (10) business days after you receive them, and in any event before any use, installation, cutting, or alteration of the goods, whichever occurs first. Any claim that goods are nonconforming, damaged, or incorrectly described must be made in writing within that period, with reasonable supporting detail and photographs. Visible transit damage must also be noted on the carrier’s delivery receipt at the time of delivery, and any transit damage must be reported to us in writing within two (2) business days of delivery. Failing such notice, the goods are deemed accepted and conforming. Claims for Latent Defects (as defined in clause 8.6) must be made in writing within fourteen (14) days of discovery and in no event later than six (6) months after you receive the goods.

8.2 Hand-Made Nature; Tolerances. The goods are predominantly hand-made, hand-woven, hand-finished, or produced from natural materials, and antique and vintage pieces are of considerable age. The following do not constitute defects or nonconformities: (a) variation of up to 10% in stated dimensions, and in addition, for hand-woven goods, irregularity of edges, selvedges, and squareness inherent in the craft; (b) variation in color, abrash, dye lot, sheen, pile, texture, weave, grain, and hand as against photographs, screen images, samples, strike-offs, sketches, renderings, or previously supplied pieces; (c) batch-to-batch and roll-to-roll variation in wallpapers, wallcoverings, fabrics, and leathers, including natural markings, scars, and shade variation in hides and natural grain and finish variation in woods; (d) shedding, sprouting, creasing, flattening, and settling normal to new hand-woven and natural-fiber goods; and (e) for antique and vintage goods, wear, repair, restoration, oxidation, and patina consistent with age and disclosed condition.

8.3 Samples, Sketches, and Renderings. Samples, strike-offs, sketches, CADs, and renderings indicate the general character, palette, and quality of the goods; they are not exact representations, and the finished goods are not warranted to match them precisely. Where color matching is critical, you should request and approve a physical strike-off or cutting for approval, and the approved physical sample — not any image or rendering — will be the reference standard, subject to the tolerances in clause 8.2.

8.4 Exclusive Remedy — Cure. Where goods are validly rejected as nonconforming under clause 8.1, F.J. Hakimian will, at its option and as your sole and exclusive remedy: (a) repair or adjust the goods; (b) replace the goods; or (c) accept return of the goods and issue store credit (or, where required by mandatory law applicable to a Consumer, a refund) of the price paid. Failure of one cure option does not preclude another.

8.5 Inspection Before Use or Installation. You must complete the inspection required by clause 8.1, and make any claim, before the goods are used, installed, laid, hung, cut, trimmed, fabricated, or otherwise altered, by you or by anyone acting for you. Any such use, installation, or alteration is an act inconsistent with our ownership and constitutes acceptance of the goods (N.Y. U.C.C. § 2-606), except as to Latent Defects under clause 8.6. Where goods have been used, installed, or altered without an inspection and timely written claim in accordance with clause 8.1 and this clause 8.5, F.J. Hakimian will have no obligation to pay, reimburse, or indemnify you or any third party (including your clients, contractors, and installers) for any costs, losses, damages, or claims arising from or relating to that use, installation, or alteration, including the costs of installation, removal, de-installation, reinstallation, refitting, fabrication, labor, site access, and freight. For a valid and timely claim, your remedies are those in clause 8.4, which do not include installation or removal costs unless the Order Confirmation expressly provides otherwise.

8.6 Latent Defects. A “Latent Defect” is a defect in materials or workmanship that (a) existed when you received the goods; (b) could not have been discovered by the inspection required by clause 8.1, carried out with the goods unpacked, fully unrolled or opened out, and examined on both faces, along their full length, and in good light; and (c) is not a characteristic or tolerance described in clause 8.2. The following are not Latent Defects: anything such an inspection would have revealed; variation in size, color, texture, or hand; shedding, sprouting, creasing, fading, wear, or staining; damage caused by installation, cutting, cleaning, moisture, sunlight, heat, pests, or animals; and, for antique and vintage goods, condition consistent with age. You bear the burden of showing that a claimed Latent Defect existed when you received the goods. Before any repair, cleaning, treatment, or removal, you must give us a reasonable opportunity to examine the goods in their unaltered state. Valid claims are subject to the remedies in clause 8.4 and the time limits in clause 8.1.

9. Warranties and Disclaimer

9.1 Limited Warranty. We warrant that: (a) we have the right to sell the goods, free of liens other than our own retained interests under clause 4.3; (b) Custom Goods will conform to the Order Confirmation specifications, subject to clause 8.2; and (c) descriptions of the physical condition of antique and vintage goods in the Order Confirmation are accurate in all material respects to the best of our knowledge.

9.2 Attribution Is Opinion. Statements as to the age, origin, provenance, designer, weaver, workshop, or period of any antique or vintage piece are statements of opinion held in good faith and are not warranties or representations of fact, unless expressly designated as a warranty in the Order Confirmation.

9.3 Disclaimer. EXCEPT AS EXPRESSLY STATED IN CLAUSE 9.1 OR IN THE ORDER CONFIRMATION, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALL GOODS ARE SOLD “AS IS” AND F.J. HAKIMIAN DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE THAT YOU HAVE NOT RELIED ON OUR SKILL OR JUDGMENT TO SELECT GOODS FOR ANY PARTICULAR PURPOSE UNLESS THAT PURPOSE AND RELIANCE ARE RECORDED IN THE ORDER CONFIRMATION. FOR CONSUMERS, IMPLIED WARRANTIES THAT CANNOT BE DISCLAIMED ARE LIMITED IN DURATION TO THE PERIOD OF THE CLAIM WINDOWS IN CLAUSE 8.1, TO THE EXTENT PERMITTED BY LAW. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO PARTS OF THIS CLAUSE MAY NOT APPLY TO YOU.

9.4 Suitability; Care and Maintenance. You are solely responsible for determining that the goods are suitable for your intended use, location, and conditions before ordering. Without limitation, the goods are not warranted to be suitable for: outdoor or wet-area use; locations with direct or prolonged sunlight (natural dyes and fibers fade); high-traffic, commercial, or hospitality use; use over underfloor heating; environments with high humidity; or any use requiring fire-retardant properties (see clause 9.6), unless the Order Confirmation expressly states such suitability. Natural and hand-made materials require appropriate care: you must follow any care, installation, hanging, and cleaning guidance we provide, and have the goods installed and professionally cleaned by qualified specialists. Damage resulting from improper use, siting, installation, cleaning, or maintenance, or from ordinary wear, fading, or aging, is not a defect and is excluded from clauses 8 and 9.1.

9.5 Regulatory Suitability for Trade Projects. If you are a Trade Client purchasing goods for a commercial, hospitality, public, or contract installation, you are responsible for verifying that the goods meet the flammability, building-code, accessibility, and other regulatory requirements applicable to that installation, and for any required treatments or certifications, unless we expressly agree in the Order Confirmation to supply goods to a specified standard.

9.6 No Fire-Retardant Treatment. Unless expressly requested by you and accepted by F.J. Hakimian in the Order Confirmation, the goods are supplied WITHOUT fireproofing, fire-retardant, or flame-resistant treatment, properties, or certification of any kind beyond any treatment or standard legally required for their sale, and we make no representation that the goods meet any flammability standard applicable to your installation or use (including, without limitation, standards applicable to draperies, wallcoverings, upholstery, or floor coverings in commercial, hospitality, or public spaces, such as NFPA 701). Where fire-retardant treatment or certification is agreed in the Order Confirmation: (a) it will be carried out at your cost; (b) treatment may alter the color, hand, texture, or appearance of hand-made and natural-fiber goods, and such alteration is not a defect; and (c) antique and vintage pieces may be unsuitable for treatment, and we may decline to treat them.

9.7 Window Treatments — Materials Only; Safety. Unless expressly stated otherwise in the Order Confirmation, our supply for window treatments is limited to textile materials and soft components — fabrics, sheers, linings, interlinings, trims, and sewn panels — and we do NOT supply, select, specify, recommend, or install any operating mechanism or hardware, including rods, poles, tracks, cords, chains, wands, tension or hold-down devices, motors, brackets, or other lifting, traversing, or safety hardware. The finished, operable window treatment is assembled and installed by you or by fabricators and installers you engage, and, as between the parties and to the fullest extent permitted by law: (a) you are responsible for the selection, sourcing, and compliance of all mechanisms and hardware, and for the compliance of the assembled window covering with all safety standards applicable to it (including operating-cord and child-safety standards), with all building and facility requirements of the installation, and for its installation; (b) you are responsible for providing your client and end users with all warnings, labels, and operating and safety instructions applicable to the assembled treatment; (c) our responsibility is limited to the conformity of the materials we supply, as set out in clauses 8 and 9 (including the flammability default in clause 9.6); and (d) if you are a Trade Client, the indemnity in clause 11.1(e) applies.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (A) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST REVENUE, ARISING OUT OF OR RELATING TO ANY ORDER; AND (B) F.J. HAKIMIAN’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO ANY ORDER, HOWEVER ARISING, WILL NOT EXCEED THE PRICE PAID FOR THE GOODS GIVING RISE TO THE CLAIM. THIS CLAUSE DOES NOT LIMIT LIABILITY FOR FRAUD, GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR ANY LIABILITY THAT CANNOT BE LIMITED BY LAW, AND DOES NOT LIMIT CONSUMERS’ MANDATORY STATUTORY RIGHTS.

11. Indemnity

11.1 By Buyer. You will indemnify, defend, and hold harmless F.J. Hakimian and its officers, directors, employees, affiliates, and agents from and against third-party claims, losses, and expenses (including reasonable attorneys’ fees) to the extent arising out of: (a) your misuse, alteration, improper installation, improper cleaning, or improper maintenance of the goods; (b) representations or warranties you make to your own customers beyond those we make to you; (c) designs, specifications, or materials you supply; (d) your breach of these Order Terms or violation of law, including import, customs, sanctions, and cultural-property laws of the destination country; (e) if you are a Trade Client, claims relating to window treatments arising from the selection, supply, assembly, operation, or installation of operating mechanisms or hardware not supplied by us, from the fabrication of our materials into a finished window covering, from the installation or the conditions of the end-use environment, or from any failure to provide warnings, labels, or instructions for the assembled treatment, as set out in clause 9.7; and (f) any use, installation, or alteration of the goods without the inspection and timely written claim required by clauses 8.1 and 8.5 — except, in each case, to the extent the claim results from the materials as supplied by us failing to comply with a product-safety standard applicable to their sale, or from our negligence or willful misconduct.

12. Confidentiality (Trade Clients)

Trade pricing, discount structures, and commercial terms disclosed to Trade Clients are confidential. A Trade Client may disclose them only to its employees, professional advisers, and the end client for the relevant project, on a need-to-know basis, and as required by law. This obligation lasts for three (3) years from disclosure and does not apply to information that is or becomes public other than through breach, was known to the recipient without restriction, or is independently developed.

13. Intellectual Property

F.J. Hakimian and its licensors retain all intellectual-property rights in its designs, patterns, samples, photography, trademarks, and trade names, including rights in Custom Goods designs developed by us, whether or not developed for your project, except as expressly agreed otherwise in writing. Purchase of goods conveys no license to reproduce any design. We reserve the right to photograph goods (including Custom Goods) and to use such images for archival, scholarly, and marketing purposes; if you require confidentiality for a particular project, this must be agreed in the Order Confirmation.

14. Compliance; Sanctions

Each party will comply with applicable laws in performing the order, including export-control, sanctions, customs, anti-money-laundering, and cultural-property laws. We may suspend or cancel any order, without liability, if we determine in good faith that proceeding would or may violate any such law, in which case amounts paid for undelivered goods will be refunded except to the extent prohibited by law.

15. Force Majeure

Neither party is liable for delay or failure to perform (other than payment of amounts due) caused by events beyond its reasonable control, including natural disasters, fire, flood, epidemic, war, terrorism, civil unrest, labor disputes, raw-material shortages, governmental action, sanctions, embargoes, or transport failures. If a force majeure event continues for more than 120 days, either party may cancel the affected order, and amounts paid for undelivered goods will be refunded.

16. Assignment

You may not assign or delegate this agreement or any rights or obligations under it without our prior written consent. We may assign this agreement to an affiliate or in connection with a merger, acquisition, or sale of assets.

17. Notices

Notices under these Order Terms must be in writing and are effective when delivered by hand, by recognized courier, or by email (with confirmation of transmission) to the addresses stated in the Order Confirmation, or for us: F.J. Hakimian, Inc., 145 East 57th Street, 2nd Floor, New York, NY 10022, USA; fjh@fjhakimian.com.

18. Returns

Returns are governed by the Return & Store Credit Policy (Part 4), which forms part of these Order Terms. Custom Goods are not returnable except under clause 8.4. Goods of Iranian origin shipped or delivered outside the United States, and any other goods whose return shipment would violate U.S. or other applicable sanctions or import laws, are not returnable under any circumstances (see Section 6 of the Return & Store Credit Policy); for such goods, the remedies in clause 8.4 are limited to those that do not require re-importation into the United States.

19. Defect, Recall, and Infringement Notices

If you determine or reasonably suspect that goods present a risk of personal injury or property damage, violate any law, or infringe any third party’s intellectual-property rights, you will promptly notify us in writing at the address in clause 17 with reasonable detail, quarantine the affected goods, and cooperate with us in investigating and remedying the issue.

20. No Trade Usage Override

Usage of trade and course of dealing may be used to interpret, but not to contradict, the express terms of the Order Confirmation and these Order Terms.

21. Governing Law; Disputes; CISG Exclusion

21.1 Governing Law. These Order Terms and every order are governed by the laws of the State of New York, including the Uniform Commercial Code as enacted in New York, without regard to conflict-of-laws principles. THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS (CISG) IS EXPRESSLY EXCLUDED.

21.2 Dispute Resolution. Disputes are resolved by binding arbitration as set out in clause 12 of the Terms of Service (Part 1), which applies to these Order Terms mutatis mutandis, including the class action waiver, the carve-outs, and the fallback jurisdiction and jury-waiver provisions.

21.3 Time Limit on Claims. To the fullest extent permitted by law (including N.Y. U.C.C. § 2-725(1)), any claim arising out of or relating to an order or the goods must be commenced within one (1) year after the cause of action accrues. This clause does not apply to claims by Consumers where mandatory law provides a non-waivable longer period, and does not shorten the notice periods in clause 8.1, which apply in addition.

22. General

22.1 Severability; Waiver. If any provision is held unenforceable, it will be enforced to the maximum extent permitted and the remainder remains in effect. A waiver of any term is effective only in writing and only for the instance given.

22.2 Entire Agreement. The Order Confirmation, these Order Terms, the Return & Store Credit Policy, and clauses 9 (Disclaimer of Warranties), 10 (Limitation of Liability), and 12 (Dispute Resolution) of the Terms of Service constitute the entire agreement for each order and supersede all prior negotiations, discussions, and oral statements. No salesperson or agent has authority to vary these Order Terms except by a writing signed by an officer of F.J. Hakimian.

22.3 Language. These Order Terms are drafted in English and the English version controls over any translation.

Privacy Policy

Our Privacy Policy is published separately, at fjhakimian.com/privacy, and forms part of these Terms & Conditions. It sets out what we collect, how we use and share it — including the analytics, advertising and artificial intelligence providers involved — international transfers, how long we keep it, and your rights.

Return & Store Credit Policy

Effective Date: October 1, 2026

This Policy forms part of the Order Terms & Conditions. Capitalized terms have the meanings given there.

1. All Sales Final; No Cash Refunds

All sales are final. We do not provide cash or card refunds, except where expressly stated in this Policy, in the Order Terms & Conditions, or where required by mandatory law applicable to a Consumer. A full refund is also given, as your sole remedy, where you have paid for an item that turns out to be no longer available (clause 2.4 of the Order Terms & Conditions).

2. Returns of Stock Goods for Store Credit

As an accommodation, Stock Goods (in-stock, antique, and vintage pieces) may be returned for store credit if all of the following conditions are met: (a) you request a Return Authorization in writing within fourteen (14) days of collection or delivery, and we issue one; (b) the goods are returned within fourteen (14) days of the Return Authorization, in the condition in which they were sold — unused, uninstalled, unhung, uncut, uncleaned, and unaltered, with fabrics, wallcoverings, leathers, and trimmings in uncut full pieces or rolls in their original packaging; (c) return shipping, insurance for the full purchase price, and any customs charges are arranged and paid by you; and (d) the goods pass our inspection on return. Returns without a Return Authorization may be refused.

3. Store Credit

Approved returns receive store credit equal to the price paid for the goods, less documented costs of inspection, handling, and any storage charges accrued under the Order Terms, which we will itemize in writing. Store credit does not include, and no refund or credit is given for, taxes, customs duties, tariffs, import cost recovery charges, shipping, insurance, or installation-related charges, which are non-refundable (see clause 3.3 of the Order Terms). Store credit is valid for twenty-four (24) months from issuance, may be applied to any purchase from F.J. Hakimian, is not transferable, and is not redeemable for cash.

4. Custom Goods

Custom Goods — including custom carpets, made-to-measure window treatments, and fabrics, wallcoverings, leathers, and trimmings cut to order — are made or adapted to your specification and are not returnable, except where they fail to conform to the Order Confirmation and the remedies in clause 8.4 of the Order Terms apply.

5. Damage in Transit

Risk of loss passes as set out in clause 7.2 of the Order Terms. Goods damaged after risk has passed to you are not returnable under this Policy; your remedy is against the carrier and your transit insurer, and we will reasonably cooperate with documentation for your claim. Transit damage must be noted on the delivery receipt and reported to us within two (2) business days of delivery (clause 8.1 of the Order Terms).

6. Goods Not Returnable Due to Sanctions and Import Restrictions

Goods of Iranian origin (including Persian carpets and rugs) that have been shipped or delivered outside the United States are NOT returnable under any circumstances, because U.S. sanctions prohibit the importation of Iranian-origin goods into the United States, including the re-importation of goods previously exported. The sale of such goods is final upon shipment abroad, and no Return Authorization will be issued for them. The same applies to any other goods whose return shipment to the United States would, at the time of the proposed return, violate U.S. or other applicable sanctions, embargo, customs, or import laws. Before purchasing goods for shipment outside the United States, you should take this into account; we will identify Iranian-origin goods as such on the Order Confirmation.

7. Nonconforming or Defective Goods

This Policy does not limit your rights in respect of goods that are nonconforming or defective, which are governed by clauses 8 and 9 of the Order Terms, or any rights a Consumer has under mandatory law. Costs of installation, removal, de-installation, or reinstallation are not credited, refunded, or reimbursed under this Policy; see clause 8.5 of the Order Terms.

8. Consumers — Statutory Rights

If you are a Consumer, nothing in this Policy limits any non-waivable right you have under the law of your country or state of residence, including, for Consumers in jurisdictions that provide them, statutory withdrawal rights for distance purchases (which generally do not apply to goods made to your specification).